Shipping

Keep in mind

• Delivery times begin one business day after the order is placed.
• Remote locations typically require an additional 1-3 business days for shipping.
• Visit Track your Order to check the most up-to-date status of your order.

Our private carriers offer Same Day delivery in the Greater Montreal Area and Next Day delivery in most postal codes in Quebec and Greater Toronto

To receive your delivery as soon as possible, make sure to place your order before 1pm.

• Same Day: order before 1pm and receive it the same business day until 9pm
• Next Day: order before 1pm and receive it the next business day from 11am to 9pm

FREE SHIPPING for orders over $99CAD (before taxes and after return)

Order processing and shipping begins one business day after the order is placed. Visit Track your Order to check the current status of your order.

All items ship from our Montreal warehouse and our standard carrier is Canada Post. Once your order has shipped, we will send you an email with your tracking number. Most orders take between 0-1 business day to be processed, packed, and shipped.

From time to time, we offer free shipping promotions. To receive email notifications and exclusive coupon codes, sign up for our newsletter.

Canadian Shipping Holidays:

• New Year's Day
• Good Friday
• Easter Monday
• Victoria Day/National Patriots' Day (Quebec)
• St John the Baptist Day (Quebec)
• Canada Day
• Labour Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve

Duties & Taxes

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

Tax exemptions apply to certain Canadian provinces for baby and children's apparel:

* Please note that regular tax rates apply for shipping fees

Shipping Restrictions

We are able to ship orders to P.O. Boxes and General Deliveries using Canada Post.

Deux par Deux is loved around the world, so we offer different currency payments for clients in Canada, the United States, and other countries. Before you start shopping, make sure you've selected the appropriate currency. The delivery address of your order must match the currency in which you place your order. Orders made from a different country's website than the delivery address will be automatically cancelled. You can select the correct currency from the top right hand corner of any page.

QUESTIONS?

Can I choose a date and a time for the delivery?

Unfortunately, we do not offer the option to choose a specific delivery date and time. However, rest assured that your delivery will be made within the established timeframe.

What should I do if my order hasn't been delivered yet and the estimated period has passed?

If your order hasn't been delivered yet and the estimated period has passed, we suggest that you:

• Check your order status in the My Orders section for registered users; or by entering your order number in the Track your Order page.
• Ensure that the delivery address provided is correct.
• In the case of a missed delivery, please contact Post Canada at +1-866-607-6301.
• For further assistance, contact us.

Where do orders ship from?

Our warehouse is located inside our headquarters in Montreal:

Deux par Deux
225 Chabanel West, suite 800
Montreal, QC, H2N 2C9
Canada

How can I check the status of my order?

You can check the status of your order at any time. Enter your order number from your order confirmation in the Track your Order page. If you are a registered user, you can find all information related to your order under My Account.

Can I include a gift receipt with my order?

At this time, we are unable to include a gift receipt with your order. All orders arrive with a packing slip that omits the price of each product and includes instructions on how to exchange or return. However, please note that each item is shipped with an individual price tag attached, despite the packing slip not showing the prices.