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Payment

Pricing and Currency

The price and currency of an item will vary depending on the country it is being shipped to. We support the $CAD, $USD, €EUR & £GBP currencies.

Select your country at the upper right-hand corner of any Deux par Deux page, and the prices and currencies will adjust accordingly.

Duties and Taxes

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

Tax exemptions apply to certain Canadian provinces for baby and children's apparel:

Provinces Tax rate (%) Tax Exempt Rate (%)
Ontario 13% 5% *
Nova Scotia 15% 5% *
Prince Edward Island 15% 5% *

* Please note that regular tax rates apply for shipping fees

Payment Security

At Deux par Deux, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services. We ensure the safety of your data by exclusively utilizing protected connections, as indicated by the https URL prefix and the lock symbol visible in your browser's address bar. To secure your credit card purchases, you'll be prompted to enter your CVV code for each order.

Our team occasionally conducts anti-fraud checks before approving transactions to ensure you can shop with confidence. If needed, we may reach out to verify details and information before confirming your order.

Payment Method

For your convenience, we accept major credit cards and E-wallets as payment methods, including Visa, MasterCard, American Express, JCB, Visa Electron, PayPal, Apple Pay, gift cards, and store credits. We also accept prepaid credit cards as long as the card has a billing address attached to it. Additionally, we are happy to accept Visa Debit cards.

We cannot split payments between credit cards, and all orders undergo a review. We offer a fast checkout option, enabling you to securely save your credit card details, eliminating the need to re-enter them for future purchases.

To ensure your protection, we require that the billing telephone number and address match the information on file with the credit card issuing bank.

You can also contact us to place your order over the phone with one of our client care agents, though phone payments are limited to credit cards only.


Payment Error Troubleshooting

If you received an error message during checkout stating that the transaction cannot be processed, it could be due to any of the following reasons:

  • You mistyped your card's number
  • You mistyped your card's expiration date or its security code (CVV)
  • The name and address do not match the address your credit card has on file for you
  • Your bank has refused the payment for security reasons
  • There are not enough funds in your account to cover the payment

In some cases, you may need to contact your credit card issuer or bank for more detailed information regarding why your payment was refused. If your card issuer or bank cannot provide a sufficient answer, feel free to contact us.

Sezzle

Sezzle is a payment solution that gives you the freedom to buy now and pay later—with no interest! When you complete a purchase with Sezzle, Deux par Deux will process your order as if you have just paid the entire price, but you will have only paid a fraction of the cost.

Sezzle completes what is known as a soft check, which means they take a look at your credit score as part of their risk check, but this does not impact your credit score. Sezzle uses this information to help verify your identity and approve your request.

Sezzle breaks down the total cost of your purchase into smaller payments, spread over at least six weeks. As little as 25% is due at the time of the purchase. The remaining amount is spread out over equal installments (typically three installments), each installment two weeks apart.

No interest or processing fees are charged to you, as long as you pay everything off on time, you only pay for what you purchased! Returns and exchanges follow the same process as any other purchase at Deux par Deux, regardless of the payment method. If you return some or all of your order, installments will be adjusted by Sezzle and you will be refunded what you have already paid.

For help, contact the Sezzle support team at shoppersupport@sezzle.com, or call them at 1-888-540-1867. Sezzle customer service is available from 8:30 a.m. to 5:00 p.m. CST, Monday through Friday.

Charging Your Card

Once your order has been placed, the necessary funds are held in the form of a pre-authorization. This is not an actual charge - it is only to ensure that sufficient funds will be available to complete the transaction. Your card won't actually be charged until your order has shipped.

In the event that your order is cancelled, Deux par Deux will release the pre-authorization immediately. Please note that it may take your bank additional time to process the request and release the funds back to your account.

Personal Information

All information shared with Deux par Deux is confidential. We respect your privacy and use secure systems to ensure that the details of your account remain private. For more information on our secure network, please visit our Terms & Conditions.

QUESTIONS?

Why is the amount I paid less than the amount of my order?

If an item is unavailable at the time of shipping, your invoice may be lower than expected. You will only be charged for the items that were actually shipped.

Why was I charged twice even though I only placed one order?

Deux par Deux guarantees that your credit card will only be charged once for the amount of an order. You may notice the amount appearing twice on your statement: the first entry corresponds to the payment authorization request made when you place the order, while the second confirms the actual charge.