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Winter hats are on presale. / Delivery scheduled between August 1st and August 20th, 2021 depending on arrivals.

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T&Cs

Winter hats are on presale. / Delivery scheduled between August 1st and August 20th, 2021 depending on arrivals.

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Frequently Asked Questions
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QUESTIONS?

How do Coupon Codes work?

Deux par Deux coupon codes allow you to enjoy deals and exclusive offers. To sign up to receive our coupon codes and exclusive promotions, subscribe to our newsletter. To take advantage of a promotion or an offer, enter the code in the "discount code" field at checkout and hit the Apply button. If the code doesn't work, double check our newsletter to confirm the dates of the promotions and the products and categories it can be applied to. In some cases, discounts can only be applied to certain items and on certain days.

1. Order Confirmation

We're so glad you found something you love at Deux Par Deux! After your order has been placed, we will send an order confirmation to the email address you provided at checkout.

If you find an error on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.

Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package so you'll know exactly when you can expect your adorable new purchases to arrive!

2. Order Processing

We want you to enjoy your purchase as soon as possible, so most orders are processed within 1 business day. Orders must be processed before they can be shipped.

Orders placed after 1:00 PM (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST).

Please note that processing times may vary, especially during peak sales periods.

3. Modifying or Cancelling Your Order

Orders can be modified or cancelled as long as they have not been packed or shipped. We want you to love your new items, so we will do our best to accommodate any changes that you need to make.

To Modify Your Order:

  • Login into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under Modify, select the subject of your request
  • Fill out the contact form and send us your request

If you have trouble accessing your Deux par Deux account, please contact us so we can help you modify your order.

4. Order Status

To Verify Your Order Status:

  • Login  into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under the Status column, the order status will be marked as either Received, In Process or Shipped

Received status means that your order has been created successfully

In Process status means that your order is approved and your adorable new items are in the process of being packed

Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number

5. QUESTIONS?

Can I change my order, add items, or remove items?

We get it - sometimes you change your mind. However, the current status of your order will determine if you can make changes. If you need to make changes, please contact us as soon as possible.

Once your order is packed and shipped, we cannot change, add, or remove items.

If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order.

To return any items please refer to our Return Policy.

Can I cancel my order?

Contact us as soon as you decide you want to cancel your order. If it has not been shipped, our client care team will take the necessary steps to cancel your order.

We cannot cancel your order once it has been shipped. If you have already received a shipment confirmation with a tracking number, you will need to proceed with a return.

I submitted my order more than 24 hours ago but I still have not received an Order Confirmation email. What should I do?

Check your spam folder and make sure that ecommerce@deuxpardeux.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If you still don't receive an Order Confirmation email, contact us. There may be an error associated with the email address your provided.

I accidentally typed in the wrong "ship to" address. Can it be fixed?

Unless your order has already shipped, the answer is yes. As long as your order is in Received or In Process status, we can amend your shipping address. Contact our client care team with your Order ID number as soon as you notice the error and we will update your order with the proper address.

1. Pricing and Currency

The price and currency of an item will vary depending on the country it is being shipped to. We support $CAD, $USD, €EUR & £GBP currencies.

Select your country at the upper right hand corner of any Deux par Deux page and the prices and currency will adjust accordingly.

2. Duties & Taxes:

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

Tax exemptions apply to certain provinces for baby and children's apparel:

Provinces Tax rate (%) Tax Exempt Rate (%)
Ontario 13% 5% *
Nova Scotia 15% 5% *
Prince Edward Island 15% 5% *

* Please note regular tax rates apply for shipping fees

3. Payment Security

On Deux par Deux, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL).

We keep your data safe by only using protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in your browser's address bar.

To safeguard your credit card purchases, you will need to enter your CVV code for every order.

We always want you to be able to shop with confidence, so sometimes our team performs an anti-fraud check before approving transactions. For greater protection, we might contact you to vertify details and information before confirming your order.

4. Payment Method

For your convenience, we accept major credit cards and E-wallet methods including Visa, MasterCard, American Express, JCB, Visa Electron, PayPal, Apple Pay, gift cards and store credits. We also accept pre-paid credit cards as long as the card has a billing address attached to it. We also happy to accept Visa Debit cards.

We cannot split payments between credit cards, and all orders are subject to review.

Deux par Deux features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.

You can also contact us to place your order over the phone with one of our Client Care agents. Keep in mind that online checkout allows you to place your order via PayPal and Apple Pay, but phone orders may only be placed using a credit card number.

Payment Error Troubleshooting

If you received an error message during checkout that says "transaction cannot be processed" it could be for any of the following reasons:

  • You mistyped your number.
  • You mistyped the expiration date or the security code (CVV).
  • The name and address does not match the address your credit card has on file for you.
  • Your bank has refused the payment for security reasons.
  • There are not enough funds in your account to cover the payment.

In some cases, you may need to contact your credit card issuer or bank for more detailed information as to why your payment was refused. If your card issuer or bank cannot provide you with a sufficient answer, feel free to contact us.

5. Charging Your Card

Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge - it is only to insure that sufficient funds will be available to complete the transaction.

Your card won't actually be charged until your order has shipped.

In the event that your order is cancelled, Deux par Deux will release the pre-authorization immediately. Please note that it may take your bank additional time to process the request and release the funds back to your account.

6. Personal Information

All information shared with Deux par Deux is confidential. We respect your privacy and use secure systems in order to ensure that the details of your account remain private. For more information on our secure network please visit our Terms & Conditions section.

7. QUESTIONS?

Why is the amount I paid less than the amount of my order?

If an item is not available at the time of shipping, your invoice may be less than you expected. You will only be charged for the value of items that were effectively shipped.

Why did you charge me twice even though I only placed one order?

Deux par Deux guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

Can I shop from my Mobile device?

Of course! We have a mobile-optimized version of our website so you can shop from any smartphone or tablet.

How do I make a purchase?

Making a purchase at Deux per Deux is easy as can be. Simply follow the steps detailed above under How to order. At the point of checkout, you will be asked to login into your Deux par Deux account or continue as an unregistered guest. You can check out as a guest, create a new account, or login with your email and password if you have shopped with us before. If you plan to pay for your purchase with a Deux par Deux store credit, you will need to register and create an account.

What if an item is out of stock?

With clothes and accessories as cute as ours, it's no surprise that items often sell out - but that doesn't mean you're out of luck. Select the size you want and click on the Notify me if back in stock button. If we get the item/size back in stock, we will immediately notify you by email.

What if an item is sold out?

At Deux par Deux, we create fresh new boys and girls collections every season, so we do not re-stock seasonal collections. If an item you love is completely sold out, we suggest that you browse similar styles for alternative items and shop our new collections to find items that are fully stocked.

How do I know if an item is in stock?

If you are able to place an item in your shopping bag, it’s in stock. If you see a greyed out size, that means that item in that particular size is no longer available. If that's the case, you won't be able to add the item to your shopping bag.

How will I know if you have received my order?

Once you have successfully placed your order, we will send you a confirmation email with the details of your order. You will receive a second email once your ordered has been shipped.

Why have items that I added to my Bag disappeared?

Until you submit your order and add your payment method, items in your shopping bag cannot be confirmed. Even though items may be in your cart, they remain available on our website for other clients to buy. So if you hesitate to check out, you run the risk of losing out on certain items. If items sell out before you check out, you will receive a notification that those items are no longer available for purchase.

Can I order by telephone?

Of course! If you don't have a secure network or prefer to call your order in, we're happy to help. Call us with the details of the item(s) you wish to purchase, provide your billing information, and we will process your order. Client Care is available at +1 514 383 3408 x210 from Monday to Friday 9am to 5pm.

How do I find a specific item?

If you know the name or item number of the style you're looking for, you can type it right into our search bar at the top of each page. If you're searching for a particular category, start by selecting the child's gender and then clicking on the product category. Once you have selected your desired category, you can filter the listings further using the options on the left side of the page. You can filter items by product category, by size, by color, by theme and by season.

Do you offer gift cards?

Looking for a great gift but aren't sure what item or size to choose? We offer digital gift cards for $25, $50, $100, and $200. At this time, we do not offer physical gift cards. Please note that digital gift card purchases are non-refundable.

How do I buy a Gift Card?

You'll find a Gift Card link on the menu or at the footer of every page. Simply click that link to buy or redeem a gift card. We only issue gift cards electronically - we dot not send physical gift cards through the mail. Instead, the lucky recipient of your gift card will receive a digital gift card via email.

How do I activate my Gift Card?

Login or register to activate your Gift Card. Once you've signed in, go to My Accout and click Store Credits. There you'll find Activate Your Gift Card Credit, where you can enter your unique activation code. There is no limit to the number of Gift Cards you can use in a single purchase. If your order exceeds your credit value, the remaining balance can be paid for by credit or debit card. To check the balance of a gift card, login and click on Store Credits under My Account.

Where can I find my store credit balance?

If you have a store credit in your account, a pale red dot will appear in the top right corner of the page where it says "Hi...". Hover or click and a drop-down will appear that shows your total balance. If you don’t see a balance on that menu, it means you currently have no store credit in your account. When you’re ready to check out and place your order, the credit will automatically be deducted from your order total. If you’re having trouble finding your balance or you think there may be an error, email us at ecommerce@deuxpardeux.com. We're always here to help you resolve those pesky technical issues!

How do Coupon Codes work?

Deux par Deux coupon codes allow you to enjoy deals and exclusive offers. To sign up to receive our coupon codes and exclusive promotions, subscribe to our newsletter. To take advantage of a promotion or an offer, enter the code in the "discount code" field at checkout and hit the Apply button. If the code doesn't work, double check our newsletter to confirm the dates of the promotions and the products and categories it can be applied to. In some cases, discounts can only be applied to certain items and on certain days.

1. Order Confirmation

We're so glad you found something you love at Deux Par Deux! After your order has been placed, we will send an order confirmation to the email address you provided at checkout.

If you find an error on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.

Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package so you'll know exactly when you can expect your adorable new purchases to arrive!

2. Order Processing

We want you to enjoy your purchase as soon as possible, so most orders are processed within 1 business day. Orders must be processed before they can be shipped.

Orders placed after 1:00 PM (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST).

Please note that processing times may vary, especially during peak sales periods.

3. Modifying or Cancelling Your Order

Orders can be modified or cancelled as long as they have not been packed or shipped. We want you to love your new items, so we will do our best to accommodate any changes that you need to make.

To Modify Your Order:

  • Login into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under Modify, select the subject of your request
  • Fill out the contact form and send us your request

If you have trouble accessing your Deux par Deux account, please contact us so we can help you modify your order.

4. Order Status

To Verify Your Order Status:

  • Login  into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under the Status column, the order status will be marked as either Received, In Process or Shipped

Received status means that your order has been created successfully

In Process status means that your order is approved and your adorable new items are in the process of being packed

Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number

5. QUESTIONS?

Can I change my order, add items, or remove items?

We get it - sometimes you change your mind. However, the current status of your order will determine if you can make changes. If you need to make changes, please contact us as soon as possible.

Once your order is packed and shipped, we cannot change, add, or remove items.

If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order.

To return any items please refer to our Return Policy.

Can I cancel my order?

Contact us as soon as you decide you want to cancel your order. If it has not been shipped, our client care team will take the necessary steps to cancel your order.

We cannot cancel your order once it has been shipped. If you have already received a shipment confirmation with a tracking number, you will need to proceed with a return.

I submitted my order more than 24 hours ago but I still have not received an Order Confirmation email. What should I do?

Check your spam folder and make sure that ecommerce@deuxpardeux.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If you still don't receive an Order Confirmation email, contact us. There may be an error associated with the email address your provided.

I accidentally typed in the wrong "ship to" address. Can it be fixed?

Unless your order has already shipped, the answer is yes. As long as your order is in Received or In Process status, we can amend your shipping address. Contact our client care team with your Order ID number as soon as you notice the error and we will update your order with the proper address.

1. Pricing and Currency

The price and currency of an item will vary depending on the country it is being shipped to. We support $CAD, $USD, €EUR & £GBP currencies.

Select your country at the upper right hand corner of any Deux par Deux page and the prices and currency will adjust accordingly.

2. Duties & Taxes:

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

Tax exemptions apply to certain provinces for baby and children's apparel:

Provinces Tax rate (%) Tax Exempt Rate (%)
Ontario 13% 5% *
Nova Scotia 15% 5% *
Prince Edward Island 15% 5% *

* Please note regular tax rates apply for shipping fees

3. Payment Security

On Deux par Deux, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL).

We keep your data safe by only using protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in your browser's address bar.

To safeguard your credit card purchases, you will need to enter your CVV code for every order.

We always want you to be able to shop with confidence, so sometimes our team performs an anti-fraud check before approving transactions. For greater protection, we might contact you to vertify details and information before confirming your order.

4. Payment Method

For your convenience, we accept major credit cards and E-wallet methods including Visa, MasterCard, American Express, JCB, Visa Electron, PayPal, Apple Pay, gift cards and store credits. We also accept pre-paid credit cards as long as the card has a billing address attached to it. We also happy to accept Visa Debit cards.

We cannot split payments between credit cards, and all orders are subject to review.

Deux par Deux features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.

You can also contact us to place your order over the phone with one of our Client Care agents. Keep in mind that online checkout allows you to place your order via PayPal and Apple Pay, but phone orders may only be placed using a credit card number.

Payment Error Troubleshooting

If you received an error message during checkout that says "transaction cannot be processed" it could be for any of the following reasons:

  • You mistyped your number.
  • You mistyped the expiration date or the security code (CVV).
  • The name and address does not match the address your credit card has on file for you.
  • Your bank has refused the payment for security reasons.
  • There are not enough funds in your account to cover the payment.

In some cases, you may need to contact your credit card issuer or bank for more detailed information as to why your payment was refused. If your card issuer or bank cannot provide you with a sufficient answer, feel free to contact us.

5. Charging Your Card

Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge - it is only to insure that sufficient funds will be available to complete the transaction.

Your card won't actually be charged until your order has shipped.

In the event that your order is cancelled, Deux par Deux will release the pre-authorization immediately. Please note that it may take your bank additional time to process the request and release the funds back to your account.

6. Personal Information

All information shared with Deux par Deux is confidential. We respect your privacy and use secure systems in order to ensure that the details of your account remain private. For more information on our secure network please visit our Terms & Conditions section.

7. QUESTIONS?

Why is the amount I paid less than the amount of my order?

If an item is not available at the time of shipping, your invoice may be less than you expected. You will only be charged for the value of items that were effectively shipped.

Why did you charge me twice even though I only placed one order?

Deux par Deux guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

Can I shop from my Mobile device?

Of course! We have a mobile-optimized version of our website so you can shop from any smartphone or tablet.

How do I make a purchase?

Making a purchase at Deux per Deux is easy as can be. Simply follow the steps detailed above under How to order. At the point of checkout, you will be asked to login into your Deux par Deux account or continue as an unregistered guest. You can check out as a guest, create a new account, or login with your email and password if you have shopped with us before. If you plan to pay for your purchase with a Deux par Deux store credit, you will need to register and create an account.

What if an item is out of stock?

With clothes and accessories as cute as ours, it's no surprise that items often sell out - but that doesn't mean you're out of luck. Select the size you want and click on the Notify me if back in stock button. If we get the item/size back in stock, we will immediately notify you by email.

What if an item is sold out?

At Deux par Deux, we create fresh new boys and girls collections every season, so we do not re-stock seasonal collections. If an item you love is completely sold out, we suggest that you browse similar styles for alternative items and shop our new collections to find items that are fully stocked.

How do I know if an item is in stock?

If you are able to place an item in your shopping bag, it’s in stock. If you see a greyed out size, that means that item in that particular size is no longer available. If that's the case, you won't be able to add the item to your shopping bag.

How will I know if you have received my order?

Once you have successfully placed your order, we will send you a confirmation email with the details of your order. You will receive a second email once your ordered has been shipped.

Why have items that I added to my Bag disappeared?

Until you submit your order and add your payment method, items in your shopping bag cannot be confirmed. Even though items may be in your cart, they remain available on our website for other clients to buy. So if you hesitate to check out, you run the risk of losing out on certain items. If items sell out before you check out, you will receive a notification that those items are no longer available for purchase.

Can I order by telephone?

Of course! If you don't have a secure network or prefer to call your order in, we're happy to help. Call us with the details of the item(s) you wish to purchase, provide your billing information, and we will process your order. Client Care is available at +1 514 383 3408 x210 from Monday to Friday 9am to 5pm.

How do I find a specific item?

If you know the name or item number of the style you're looking for, you can type it right into our search bar at the top of each page. If you're searching for a particular category, start by selecting the child's gender and then clicking on the product category. Once you have selected your desired category, you can filter the listings further using the options on the left side of the page. You can filter items by product category, by size, by color, by theme and by season.

Do you offer gift cards?

Looking for a great gift but aren't sure what item or size to choose? We offer digital gift cards for $25, $50, $100, and $200. At this time, we do not offer physical gift cards. Please note that digital gift card purchases are non-refundable.

How do I buy a Gift Card?

You'll find a Gift Card link on the menu or at the footer of every page. Simply click that link to buy or redeem a gift card. We only issue gift cards electronically - we dot not send physical gift cards through the mail. Instead, the lucky recipient of your gift card will receive a digital gift card via email.

How do I activate my Gift Card?

Login or register to activate your Gift Card. Once you've signed in, go to My Accout and click Store Credits. There you'll find Activate Your Gift Card Credit, where you can enter your unique activation code. There is no limit to the number of Gift Cards you can use in a single purchase. If your order exceeds your credit value, the remaining balance can be paid for by credit or debit card. To check the balance of a gift card, login and click on Store Credits under My Account.

Where can I find my store credit balance?

If you have a store credit in your account, a pale red dot will appear in the top right corner of the page where it says "Hi...". Hover or click and a drop-down will appear that shows your total balance. If you don’t see a balance on that menu, it means you currently have no store credit in your account. When you’re ready to check out and place your order, the credit will automatically be deducted from your order total. If you’re having trouble finding your balance or you think there may be an error, email us at ecommerce@deuxpardeux.com. We're always here to help you resolve those pesky technical issues!

QUESTIONS?

1. Order Confirmation

We're so glad you found something you love at Deux Par Deux! After your order has been placed, we will send an order confirmation to the email address you provided at checkout.

If you find an error on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.

Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package so you'll know exactly when you can expect your adorable new purchases to arrive!

2. Order Processing

We want you to enjoy your purchase as soon as possible, so most orders are processed within 1 business day. Orders must be processed before they can be shipped.

Orders placed after 1:00 PM (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST).

Please note that processing times may vary, especially during peak sales periods.

3. Modifying or Cancelling Your Order

Orders can be modified or cancelled as long as they have not been packed or shipped. We want you to love your new items, so we will do our best to accommodate any changes that you need to make.

To Modify Your Order:

  • Login into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under Modify, select the subject of your request
  • Fill out the contact form and send us your request

If you have trouble accessing your Deux par Deux account, please contact us so we can help you modify your order.

4. Order Status

To Verify Your Order Status:

  • Login  into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under the Status column, the order status will be marked as either Received, In Process or Shipped

Received status means that your order has been created successfully

In Process status means that your order is approved and your adorable new items are in the process of being packed

Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number

5. QUESTIONS?

Can I change my order, add items, or remove items?

We get it - sometimes you change your mind. However, the current status of your order will determine if you can make changes. If you need to make changes, please contact us as soon as possible.

Once your order is packed and shipped, we cannot change, add, or remove items.

If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order.

To return any items please refer to our Return Policy.

Can I cancel my order?

Contact us as soon as you decide you want to cancel your order. If it has not been shipped, our client care team will take the necessary steps to cancel your order.

We cannot cancel your order once it has been shipped. If you have already received a shipment confirmation with a tracking number, you will need to proceed with a return.

I submitted my order more than 24 hours ago but I still have not received an Order Confirmation email. What should I do?

Check your spam folder and make sure that ecommerce@deuxpardeux.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.

If you still don't receive an Order Confirmation email, contact us. There may be an error associated with the email address your provided.

I accidentally typed in the wrong "ship to" address. Can it be fixed?

Unless your order has already shipped, the answer is yes. As long as your order is in Received or In Process status, we can amend your shipping address. Contact our client care team with your Order ID number as soon as you notice the error and we will update your order with the proper address.

1. Pricing and Currency

The price and currency of an item will vary depending on the country it is being shipped to. We support $CAD, $USD, €EUR & £GBP currencies.

Select your country at the upper right hand corner of any Deux par Deux page and the prices and currency will adjust accordingly.

2. Duties & Taxes:

Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.

Tax exemptions apply to certain provinces for baby and children's apparel:

Provinces Tax rate (%) Tax Exempt Rate (%)
Ontario 13% 5% *
Nova Scotia 15% 5% *
Prince Edward Island 15% 5% *

* Please note regular tax rates apply for shipping fees

3. Payment Security

On Deux par Deux, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL).

We keep your data safe by only using protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in your browser's address bar.

To safeguard your credit card purchases, you will need to enter your CVV code for every order.

We always want you to be able to shop with confidence, so sometimes our team performs an anti-fraud check before approving transactions. For greater protection, we might contact you to vertify details and information before confirming your order.

4. Payment Method

For your convenience, we accept major credit cards and E-wallet methods including Visa, MasterCard, American Express, JCB, Visa Electron, PayPal, Apple Pay, gift cards and store credits. We also accept pre-paid credit cards as long as the card has a billing address attached to it. We also happy to accept Visa Debit cards.

We cannot split payments between credit cards, and all orders are subject to review.

Deux par Deux features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.

You can also contact us to place your order over the phone with one of our Client Care agents. Keep in mind that online checkout allows you to place your order via PayPal and Apple Pay, but phone orders may only be placed using a credit card number.

Payment Error Troubleshooting

If you received an error message during checkout that says "transaction cannot be processed" it could be for any of the following reasons:

  • You mistyped your number.
  • You mistyped the expiration date or the security code (CVV).
  • The name and address does not match the address your credit card has on file for you.
  • Your bank has refused the payment for security reasons.
  • There are not enough funds in your account to cover the payment.

In some cases, you may need to contact your credit card issuer or bank for more detailed information as to why your payment was refused. If your card issuer or bank cannot provide you with a sufficient answer, feel free to contact us.

5. Charging Your Card

Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge - it is only to insure that sufficient funds will be available to complete the transaction.

Your card won't actually be charged until your order has shipped.

In the event that your order is cancelled, Deux par Deux will release the pre-authorization immediately. Please note that it may take your bank additional time to process the request and release the funds back to your account.

6. Personal Information

All information shared with Deux par Deux is confidential. We respect your privacy and use secure systems in order to ensure that the details of your account remain private. For more information on our secure network please visit our Terms & Conditions section.

7. QUESTIONS?

Why is the amount I paid less than the amount of my order?

If an item is not available at the time of shipping, your invoice may be less than you expected. You will only be charged for the value of items that were effectively shipped.

Why did you charge me twice even though I only placed one order?

Deux par Deux guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

How do Coupon Codes work?

Deux par Deux coupon codes allow you to enjoy deals and exclusive offers. To sign up to receive our coupon codes and exclusive promotions, subscribe to our newsletter. To take advantage of a promotion or an offer, enter the code in the "discount code" field at checkout and hit the Apply button. If the code doesn't work, double check our newsletter to confirm the dates of the promotions and the products and categories it can be applied to. In some cases, discounts can only be applied to certain items and on certain days.

Can I shop from my Mobile device?

Of course! We have a mobile-optimized version of our website so you can shop from any smartphone or tablet.

How do I make a purchase?

Making a purchase at Deux per Deux is easy as can be. Simply follow the steps detailed above under How to order. At the point of checkout, you will be asked to login into your Deux par Deux account or continue as an unregistered guest. You can check out as a guest, create a new account, or login with your email and password if you have shopped with us before. If you plan to pay for your purchase with a Deux par Deux store credit, you will need to register and create an account.

What if an item is out of stock?

With clothes and accessories as cute as ours, it's no surprise that items often sell out - but that doesn't mean you're out of luck. Select the size you want and click on the Notify me if back in stock button. If we get the item/size back in stock, we will immediately notify you by email.

What if an item is sold out?

At Deux par Deux, we create fresh new boys and girls collections every season, so we do not re-stock seasonal collections. If an item you love is completely sold out, we suggest that you browse similar styles for alternative items and shop our new collections to find items that are fully stocked.

How do I know if an item is in stock?

If you are able to place an item in your shopping bag, it’s in stock. If you see a greyed out size, that means that item in that particular size is no longer available. If that's the case, you won't be able to add the item to your shopping bag.

How will I know if you have received my order?

Once you have successfully placed your order, we will send you a confirmation email with the details of your order. You will receive a second email once your ordered has been shipped.

Why have items that I added to my Bag disappeared?

Until you submit your order and add your payment method, items in your shopping bag cannot be confirmed. Even though items may be in your cart, they remain available on our website for other clients to buy. So if you hesitate to check out, you run the risk of losing out on certain items. If items sell out before you check out, you will receive a notification that those items are no longer available for purchase.

Can I order by telephone?

Of course! If you don't have a secure network or prefer to call your order in, we're happy to help. Call us with the details of the item(s) you wish to purchase, provide your billing information, and we will process your order. Client Care is available at +1 514 383 3408 x210 from Monday to Friday 9am to 5pm.

How do I find a specific item?

If you know the name or item number of the style you're looking for, you can type it right into our search bar at the top of each page. If you're searching for a particular category, start by selecting the child's gender and then clicking on the product category. Once you have selected your desired category, you can filter the listings further using the options on the left side of the page. You can filter items by product category, by size, by color, by theme and by season.

Do you offer gift cards?

Looking for a great gift but aren't sure what item or size to choose? We offer digital gift cards for $25, $50, $100, and $200. At this time, we do not offer physical gift cards. Please note that digital gift card purchases are non-refundable.

How do I buy a Gift Card?

You'll find a Gift Card link on the menu or at the footer of every page. Simply click that link to buy or redeem a gift card. We only issue gift cards electronically - we dot not send physical gift cards through the mail. Instead, the lucky recipient of your gift card will receive a digital gift card via email.

How do I activate my Gift Card?

Login or register to activate your Gift Card. Once you've signed in, go to My Accout and click Store Credits. There you'll find Activate Your Gift Card Credit, where you can enter your unique activation code. There is no limit to the number of Gift Cards you can use in a single purchase. If your order exceeds your credit value, the remaining balance can be paid for by credit or debit card. To check the balance of a gift card, login and click on Store Credits under My Account.

Where can I find my store credit balance?

If you have a store credit in your account, a pale red dot will appear in the top right corner of the page where it says "Hi...". Hover or click and a drop-down will appear that shows your total balance. If you don’t see a balance on that menu, it means you currently have no store credit in your account. When you’re ready to check out and place your order, the credit will automatically be deducted from your order total. If you’re having trouble finding your balance or you think there may be an error, email us at ecommerce@deuxpardeux.com. We're always here to help you resolve those pesky technical issues!
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