Frequently Asked Questions
QUESTIONS?
1. Order Confirmation
We're so glad you found something you love at Deux Par Deux! After your order has been placed, we will send an order confirmation to the email address you provided at checkout.
If you find an error on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.
Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package so you'll know exactly when you can expect your adorable new purchases to arrive!
2. Order Processing
We want you to enjoy your purchase as soon as possible, so most orders are processed within 1 business day. Orders must be processed before they can be shipped.
Orders placed after 1:00 PM (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST).
Please note that processing times may vary, especially during peak sales periods.
3. Modifying or Cancelling Your Order
Orders can be modified or cancelled as long as they have not been packed or shipped. We want you to love your new items, so we will do our best to accommodate any changes that you need to make.
To Modify Your Order:
- Login into your Deux par Deux account
- Click on the Order History tab on the left-hand side
- Under Modify, select the subject of your request
- Fill out the contact form and send us your request
If you have trouble accessing your Deux par Deux account, please contact us so we can help you modify your order.
4. Order Status
To Verify Your Order Status:
- Login into your Deux par Deux account
- Click on the Order History tab on the left-hand side
- Under the Status column, the order status will be marked as either Received, In Process or Shipped
Received status means that your order has been created successfully
In Process status means that your order is approved and your adorable new items are in the process of being packed
Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number
5. QUESTIONS?
Can I change my order, add items, or remove items?
We get it - sometimes you change your mind. However, the current status of your order will determine if you can make changes. If you need to make changes, please contact us as soon as possible.
Once your order is packed and shipped, we cannot change, add, or remove items.
If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order.
To return any items please refer to our Return Policy.
Can I cancel my order?
Contact us as soon as you decide you want to cancel your order. If it has not been shipped, our client care team will take the necessary steps to cancel your order.
We cannot cancel your order once it has been shipped. If you have already received a shipment confirmation with a tracking number, you will need to proceed with a return.
I submitted my order more than 24 hours ago but I still have not received an Order Confirmation email. What should I do?
Check your spam folder and make sure that ecommerce@deuxpardeux.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If you still don't receive an Order Confirmation email, contact us. There may be an error associated with the email address your provided.
I accidentally typed in the wrong "ship to" address. Can it be fixed?
Unless your order has already shipped, the answer is yes. As long as your order is in Received or In Process status, we can amend your shipping address. Contact our client care team with your Order ID number as soon as you notice the error and we will update your order with the proper address.
1. Pricing and Currency
The price and currency of an item will vary depending on the country it is being shipped to. We support $CAD, $USD, €EUR & £GBP currencies.
Select your country at the upper right hand corner of any Deux par Deux page and the prices and currency will adjust accordingly.
2. Duties & Taxes:
Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.
Tax exemptions apply to certain provinces for baby and children's apparel:
| Provinces | Tax rate (%) | Tax Exempt Rate (%) |
|---|---|---|
| Ontario | 13% | 5% * |
| Nova Scotia | 15% | 5% * |
| Prince Edward Island | 15% | 5% * |
* Please note regular tax rates apply for shipping fees
3. Payment Security
On Deux par Deux, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL).
We keep your data safe by only using protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in your browser's address bar.
To safeguard your credit card purchases, you will need to enter your CVV code for every order.
We always want you to be able to shop with confidence, so sometimes our team performs an anti-fraud check before approving transactions. For greater protection, we might contact you to vertify details and information before confirming your order.
4. Payment Method
For your convenience, we accept major credit cards and E-wallet methods including Visa, MasterCard, American Express, JCB, Visa Electron, PayPal, Apple Pay, gift cards and store credits. We also accept pre-paid credit cards as long as the card has a billing address attached to it. We also happy to accept Visa Debit cards.
We cannot split payments between credit cards, and all orders are subject to review.
Deux par Deux features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.
You can also contact us to place your order over the phone with one of our Client Care agents. Keep in mind that online checkout allows you to place your order via PayPal and Apple Pay, but phone orders may only be placed using a credit card number.
Payment Error Troubleshooting
If you received an error message during checkout that says "transaction cannot be processed" it could be for any of the following reasons:
- You mistyped your number.
- You mistyped the expiration date or the security code (CVV).
- The name and address does not match the address your credit card has on file for you.
- Your bank has refused the payment for security reasons.
- There are not enough funds in your account to cover the payment.
In some cases, you may need to contact your credit card issuer or bank for more detailed information as to why your payment was refused. If your card issuer or bank cannot provide you with a sufficient answer, feel free to contact us.
5. Charging Your Card
Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge - it is only to insure that sufficient funds will be available to complete the transaction.
Your card won't actually be charged until your order has shipped.
In the event that your order is cancelled, Deux par Deux will release the pre-authorization immediately. Please note that it may take your bank additional time to process the request and release the funds back to your account.
6. Personal Information
All information shared with Deux par Deux is confidential. We respect your privacy and use secure systems in order to ensure that the details of your account remain private. For more information on our secure network please visit our Terms & Conditions section.
7. QUESTIONS?
Why is the amount I paid less than the amount of my order?
If an item is not available at the time of shipping, your invoice may be less than you expected. You will only be charged for the value of items that were effectively shipped.
Why did you charge me twice even though I only placed one order?
Deux par Deux guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.
1. Benefits of Registering
- To enjoy exclusive offers and special services, you'll need to create an account. With a registered account you can:
- Create your Wish List and save all the items you want for later
- Request a return directly from your account
- Modify pending orders
- Save and manage addresses and credit card numbers so you can check out faster
- Sign up to our newsletter to stay informed on new arrivals, sales and other updates
When you register, Deux par Deux recognizes the country in which you are located. We automatically associate that country to your account, so your account will only be active on that country's version of the site.
2. QUESTIONS?
How can I delete my account?
We can't think of a single reason why you would want to leave us, but if you decide you want to cancel your account, please contact us and we'll handle it for you.
I cannot log into My Account. What should I do?
- When you register, Deux par Deux recognizes the country in which you are located and automatically associates it to your account, which will be active only for that country's version of the site.
- If My Account does not recognize your email address or password, it could be that you are navigating a different country's version of our site.
- Confirm that you are on the correct country's site and double check that you have entered the proper username and password. If you still have trouble, contact us and we'll help you figure it out!
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.
If you need further assistance, just contact us for help!
Can I change the Country of My Account?
Please contact us if you wish to transfer your account to the site of a country which is different from the one you registered on.
3. Newsletter
Subscribe to our Newsletter and you can:
- be among the first to discover the latest news from Deux par Deux
- access promotions reserved exclusively for our VIP clients
- receive our style tips
- enjoy exclusive discounts
- …and much more!
To subscribe, simply visit our Home Page and enter your email address on the footer.
4. QUESTIONS?
I don't receive your Newsletter. What should I do?
Try adding the "ecommerce@deuxpardeux.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters.
If you've done that and you're still not receiving our emails, contact us and we'll work to resolve the issue.
How can I unsubscribe from your Newsletter?
Are your kids all grown up and you no longer wish to receive our Newsletter? You can unsubscribe at any moment. Simply click on the unsubscribe link at the bottom of any newsletter. A separate web page will open where you can confirm that you want to unsubscribe.
How do Coupon Codes work?
Can I shop from my Mobile device?
How do I make a purchase?
What if an item is out of stock?
What if an item is sold out?
How do I know if an item is in stock?
How will I know if you have received my order?
Why have items that I added to my Bag disappeared?
How do I find a specific item?
Do you offer gift cards?
How do I buy a Gift Card?
How do I activate my Gift Card?
Where can I find my store credit balance?
1. Order Confirmation
We're so glad you found something you love at Deux Par Deux! After your order has been placed, we will send an order confirmation to the email address you provided at checkout.
If you find an error on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.
Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package so you'll know exactly when you can expect your adorable new purchases to arrive!
2. Order Processing
We want you to enjoy your purchase as soon as possible, so most orders are processed within 1 business day. Orders must be processed before they can be shipped.
Orders placed after 1:00 PM (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST).
Please note that processing times may vary, especially during peak sales periods.
3. Modifying or Cancelling Your Order
Orders can be modified or cancelled as long as they have not been packed or shipped. We want you to love your new items, so we will do our best to accommodate any changes that you need to make.
To Modify Your Order:
- Login into your Deux par Deux account
- Click on the Order History tab on the left-hand side
- Under Modify, select the subject of your request
- Fill out the contact form and send us your request
If you have trouble accessing your Deux par Deux account, please contact us so we can help you modify your order.
4. Order Status
To Verify Your Order Status:
- Login into your Deux par Deux account
- Click on the Order History tab on the left-hand side
- Under the Status column, the order status will be marked as either Received, In Process or Shipped
Received status means that your order has been created successfully
In Process status means that your order is approved and your adorable new items are in the process of being packed
Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number
5. QUESTIONS?
Can I change my order, add items, or remove items?
We get it - sometimes you change your mind. However, the current status of your order will determine if you can make changes. If you need to make changes, please contact us as soon as possible.
Once your order is packed and shipped, we cannot change, add, or remove items.
If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order.
To return any items please refer to our Return Policy.
Can I cancel my order?
Contact us as soon as you decide you want to cancel your order. If it has not been shipped, our client care team will take the necessary steps to cancel your order.
We cannot cancel your order once it has been shipped. If you have already received a shipment confirmation with a tracking number, you will need to proceed with a return.
I submitted my order more than 24 hours ago but I still have not received an Order Confirmation email. What should I do?
Check your spam folder and make sure that ecommerce@deuxpardeux.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If you still don't receive an Order Confirmation email, contact us. There may be an error associated with the email address your provided.
I accidentally typed in the wrong "ship to" address. Can it be fixed?
Unless your order has already shipped, the answer is yes. As long as your order is in Received or In Process status, we can amend your shipping address. Contact our client care team with your Order ID number as soon as you notice the error and we will update your order with the proper address.
1. Pricing and Currency
The price and currency of an item will vary depending on the country it is being shipped to. We support $CAD, $USD, €EUR & £GBP currencies.
Select your country at the upper right hand corner of any Deux par Deux page and the prices and currency will adjust accordingly.
2. Duties & Taxes:
Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.
Tax exemptions apply to certain provinces for baby and children's apparel:
| Provinces | Tax rate (%) | Tax Exempt Rate (%) |
|---|---|---|
| Ontario | 13% | 5% * |
| Nova Scotia | 15% | 5% * |
| Prince Edward Island | 15% | 5% * |
* Please note regular tax rates apply for shipping fees
3. Payment Security
On Deux par Deux, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL).
We keep your data safe by only using protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in your browser's address bar.
To safeguard your credit card purchases, you will need to enter your CVV code for every order.
We always want you to be able to shop with confidence, so sometimes our team performs an anti-fraud check before approving transactions. For greater protection, we might contact you to vertify details and information before confirming your order.
4. Payment Method
For your convenience, we accept major credit cards and E-wallet methods including Visa, MasterCard, American Express, JCB, Visa Electron, PayPal, Apple Pay, gift cards and store credits. We also accept pre-paid credit cards as long as the card has a billing address attached to it. We also happy to accept Visa Debit cards.
We cannot split payments between credit cards, and all orders are subject to review.
Deux par Deux features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.
You can also contact us to place your order over the phone with one of our Client Care agents. Keep in mind that online checkout allows you to place your order via PayPal and Apple Pay, but phone orders may only be placed using a credit card number.
Payment Error Troubleshooting
If you received an error message during checkout that says "transaction cannot be processed" it could be for any of the following reasons:
- You mistyped your number.
- You mistyped the expiration date or the security code (CVV).
- The name and address does not match the address your credit card has on file for you.
- Your bank has refused the payment for security reasons.
- There are not enough funds in your account to cover the payment.
In some cases, you may need to contact your credit card issuer or bank for more detailed information as to why your payment was refused. If your card issuer or bank cannot provide you with a sufficient answer, feel free to contact us.
5. Charging Your Card
Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge - it is only to insure that sufficient funds will be available to complete the transaction.
Your card won't actually be charged until your order has shipped.
In the event that your order is cancelled, Deux par Deux will release the pre-authorization immediately. Please note that it may take your bank additional time to process the request and release the funds back to your account.
6. Personal Information
All information shared with Deux par Deux is confidential. We respect your privacy and use secure systems in order to ensure that the details of your account remain private. For more information on our secure network please visit our Terms & Conditions section.
7. QUESTIONS?
Why is the amount I paid less than the amount of my order?
If an item is not available at the time of shipping, your invoice may be less than you expected. You will only be charged for the value of items that were effectively shipped.
Why did you charge me twice even though I only placed one order?
Deux par Deux guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.
1. Benefits of Registering
- To enjoy exclusive offers and special services, you'll need to create an account. With a registered account you can:
- Create your Wish List and save all the items you want for later
- Request a return directly from your account
- Modify pending orders
- Save and manage addresses and credit card numbers so you can check out faster
- Sign up to our newsletter to stay informed on new arrivals, sales and other updates
When you register, Deux par Deux recognizes the country in which you are located. We automatically associate that country to your account, so your account will only be active on that country's version of the site.
2. QUESTIONS?
How can I delete my account?
We can't think of a single reason why you would want to leave us, but if you decide you want to cancel your account, please contact us and we'll handle it for you.
I cannot log into My Account. What should I do?
- When you register, Deux par Deux recognizes the country in which you are located and automatically associates it to your account, which will be active only for that country's version of the site.
- If My Account does not recognize your email address or password, it could be that you are navigating a different country's version of our site.
- Confirm that you are on the correct country's site and double check that you have entered the proper username and password. If you still have trouble, contact us and we'll help you figure it out!
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it.
If you need further assistance, just contact us for help!
Can I change the Country of My Account?
Please contact us if you wish to transfer your account to the site of a country which is different from the one you registered on.
3. Newsletter
Subscribe to our Newsletter and you can:
- be among the first to discover the latest news from Deux par Deux
- access promotions reserved exclusively for our VIP clients
- receive our style tips
- enjoy exclusive discounts
- …and much more!
To subscribe, simply visit our Home Page and enter your email address on the footer.
4. QUESTIONS?
I don't receive your Newsletter. What should I do?
Try adding the "ecommerce@deuxpardeux.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters.
If you've done that and you're still not receiving our emails, contact us and we'll work to resolve the issue.
How can I unsubscribe from your Newsletter?
Are your kids all grown up and you no longer wish to receive our Newsletter? You can unsubscribe at any moment. Simply click on the unsubscribe link at the bottom of any newsletter. A separate web page will open where you can confirm that you want to unsubscribe.
How do Coupon Codes work?
Can I shop from my Mobile device?
How do I make a purchase?
What if an item is out of stock?
What if an item is sold out?
How do I know if an item is in stock?
How will I know if you have received my order?
Why have items that I added to my Bag disappeared?
How do I find a specific item?
Do you offer gift cards?
How do I buy a Gift Card?
How do I activate my Gift Card?
Where can I find my store credit balance?
QUESTIONS?
1. Order Confirmation
We're so glad you found something you love at Deux Par Deux! After your order has been placed, we will send an order confirmation to the email address you provided at checkout.
If you find an error on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.
Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package so you'll know exactly when you can expect your adorable new purchases to arrive!
2. Order Processing
We want you to enjoy your purchase as soon as possible, so most orders are processed within 1 business day. Orders must be processed before they can be shipped.
Orders placed after 1:00 PM (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST).
Please note that processing times may vary, especially during peak sales periods.
3. Modifying or Cancelling Your Order
Orders can be modified or cancelled as long as they have not been packed or shipped. We want you to love your new items, so we will do our best to accommodate any changes that you need to make.
To Modify Your Order:
- Login into your Deux par Deux account
- Click on the Order History tab on the left-hand side
- Under Modify, select the subject of your request
- Fill out the contact form and send us your request
If you have trouble accessing your Deux par Deux account, please contact us so we can help you modify your order.
4. Order Status
To Verify Your Order Status:
- Login into your Deux par Deux account
- Click on the Order History tab on the left-hand side
- Under the Status column, the order status will be marked as either Received, In Process or Shipped
Received status means that your order has been created successfully
In Process status means that your order is approved and your adorable new items are in the process of being packed
Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number
5. QUESTIONS?
Can I change my order, add items, or remove items?
We get it - sometimes you change your mind. However, the current status of your order will determine if you can make changes. If you need to make changes, please contact us as soon as possible.
Once your order is packed and shipped, we cannot change, add, or remove items.
If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order.
To return any items please refer to our Return Policy.
Can I cancel my order?
Contact us as soon as you decide you want to cancel your order. If it has not been shipped, our client care team will take the necessary steps to cancel your order.
We cannot cancel your order once it has been shipped. If you have already received a shipment confirmation with a tracking number, you will need to proceed with a return.
I submitted my order more than 24 hours ago but I still have not received an Order Confirmation email. What should I do?
Check your spam folder and make sure that ecommerce@deuxpardeux.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications.
If you still don't receive an Order Confirmation email, contact us. There may be an error associated with the email address your provided.
I accidentally typed in the wrong "ship to" address. Can it be fixed?
Unless your order has already shipped, the answer is yes. As long as your order is in Received or In Process status, we can amend your shipping address. Contact our client care team with your Order ID number as soon as you notice the error and we will update your order with the proper address.
1. Pricing and Currency
The price and currency of an item will vary depending on the country it is being shipped to. We support $CAD, $USD, €EUR & £GBP currencies.
Select your country at the upper right hand corner of any Deux par Deux page and the prices and currency will adjust accordingly.
2. Duties & Taxes:
Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.
Tax exemptions apply to certain provinces for baby and children's apparel:
| Provinces | Tax rate (%) | Tax Exempt Rate (%) |
|---|---|---|
| Ontario | 13% | 5% * |
| Nova Scotia | 15% | 5% * |
| Prince Edward Island | 15% | 5% * |
* Please note regular tax rates apply for shipping fees
3. Payment Security
On Deux par Deux, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL).
We keep your data safe by only using protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in your browser's address bar.
To safeguard your credit card purchases, you will need to enter your CVV code for every order.
We always want you to be able to shop with confidence, so sometimes our team performs an anti-fraud check before approving transactions. For greater protection, we might contact you to vertify details and information before confirming your order.
4. Payment Method
For your convenience, we accept major credit cards and E-wallet methods including Visa, MasterCard, American Express, JCB, Visa Electron, PayPal, Apple Pay, gift cards and store credits. We also accept pre-paid credit cards as long as the card has a billing address attached to it. We also happy to accept Visa Debit cards.
We cannot split payments between credit cards, and all orders are subject to review.
Deux par Deux features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
For your protection, we require that the billing telephone number and the billing address match the address that is on file with the credit card issuing bank.
You can also contact us to place your order over the phone with one of our Client Care agents. Keep in mind that online checkout allows you to place your order via PayPal and Apple Pay, but phone orders may only be placed using a credit card number.
Payment Error Troubleshooting
If you received an error message during checkout that says "transaction cannot be processed" it could be for any of the following reasons:
- You mistyped your number.
- You mistyped the expiration date or the security code (CVV).
- The name and address does not match the address your credit card has on file for you.
- Your bank has refused the payment for security reasons.
- There are not enough funds in your account to cover the payment.
In some cases, you may need to contact your credit card issuer or bank for more detailed information as to why your payment was refused. If your card issuer or bank cannot provide you with a sufficient answer, feel free to contact us.
5. Charging Your Card
Once your order has been placed, the necessary funds are held under form of pre-authorization. This is not an actual charge - it is only to insure that sufficient funds will be available to complete the transaction.
Your card won't actually be charged until your order has shipped.
In the event that your order is cancelled, Deux par Deux will release the pre-authorization immediately. Please note that it may take your bank additional time to process the request and release the funds back to your account.
6. Personal Information
All information shared with Deux par Deux is confidential. We respect your privacy and use secure systems in order to ensure that the details of your account remain private. For more information on our secure network please visit our Terms & Conditions section.
7. QUESTIONS?
Why is the amount I paid less than the amount of my order?
If an item is not available at the time of shipping, your invoice may be less than you expected. You will only be charged for the value of items that were effectively shipped.
Why did you charge me twice even though I only placed one order?
Deux par Deux guarantees that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.
1. Benefits of Registering
- To enjoy exclusive offers and special services, you'll need to create an account. With a registered account you can:
- Create your Wish List and save all the items you want for later
- Request a return directly from your account
- Modify pending orders
- Save and manage addresses and credit card numbers so you can check out faster
- Sign up to our newsletter to stay informed on new arrivals, sales and other updates
When you register, Deux par Deux recognizes the country in which you are located. We automatically associate that country to your account, so your account will only be active on that country's version of the site.
2. QUESTIONS?
How can I delete my account?
We can't think of a single reason why you would want to leave us, but if you decide you want to cancel your account, please contact us and we'll handle it for you.
I cannot log into My Account. What should I do?
- When you register, Deux par Deux recognizes the country in which you are located and automatically associates it to your account, which will be active only for that country's version of the site.
- If My Account does not recognize your email address or password, it could be that you are navigating a different country's version of our site.
- Confirm that you are on the correct country's site and double check that you have entered the proper username and password. If you still have trouble, contact us and we'll help you figure it out!
If you forgot your password, click the "Forgot your password?" link on the Login page and follow the procedure to change it
If you need further assistance, just contact us for help!
Can I change the Country of My Account?
Please contact us if you wish to transfer your account to the site of a country which is different from the one you registered on.
3. Newsletter
Subscribe to our Newsletter and you can:
- be among the first to discover the latest news from Deux par Deux
- access promotions reserved exclusively for our VIP clients
- receive our style tips
- enjoy exclusive discounts
- …and much more!
To subscribe, simply visit our Home Page and enter your email address on the footer.
4. QUESTIONS?
I don't receive your Newsletter. What should I do?
Try adding the "ecommerce@deuxpardeux.com" address to the safe senders list of your email account; this will prevent the anti-spam filter from blocking future newsletters.
If you've done that and you're still not receiving our emails, contact us and we'll work to resolve the issue.
How can I unsubscribe from your Newsletter?
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