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Frequently Asked Questions



How do Coupon Codes work?

Deux par Deux coupon codes allow you to enjoy deals and exclusive offers. To sign up to receive our coupon codes and exclusive promotions, subscribe to our newsletter. To take advantage of a promotion or an offer, enter the code in the "discount code" field at checkout and hit the Apply button. If the code doesn't work, double check our newsletter to confirm the dates of the promotions and the products and categories it can be applied to. In some cases, discounts can only be applied to certain items and on certain days.

Can I shop from my Mobile device?

Of course! We have a mobile-optimized version of our website so you can shop from any smartphone or tablet.

How do I make a purchase?

Making a purchase at Deux per Deux is easy as can be. Simply follow the steps detailed above under How to order. At the point of checkout, you will be asked to login into your Deux par Deux account or continue as an unregistered guest. You can check out as a guest, create a new account, or login with your email and password if you have shopped with us before. If you plan to pay for your purchase with a Deux par Deux store credit, you will need to register and create an account.

What if an item is out of stock?

With clothes and accessories as cute as ours, it's no surprise that items often sell out - but that doesn't mean you're out of luck. Select the size you want and click on the Notify me if back in stock button. If we get the item/size back in stock, we will immediately notify you by email.

What if an item is sold out?

At Deux par Deux, we create fresh new boys and girls collections every season, so we do not re-stock seasonal collections. If an item you love is completely sold out, we suggest that you browse similar styles for alternative items and shop our new collections to find items that are fully stocked.

How do I know if an item is in stock?

If you are able to place an item in your shopping bag, it’s in stock. If you see a greyed out size, that means that item in that particular size is no longer available. If that's the case, you won't be able to add the item to your shopping bag.

How will I know if you have received my order?

Once you have successfully placed your order, we will send you a confirmation email with the details of your order. You will receive a second email once your ordered has been shipped.

Why have items that I added to my Bag disappeared?

Until you submit your order and add your payment method, items in your shopping bag cannot be confirmed. Even though items may be in your cart, they remain available on our website for other clients to buy. So if you hesitate to check out, you run the risk of losing out on certain items. If items sell out before you check out, you will receive a notification that those items are no longer available for purchase.

How do I find a specific item?

If you know the name or item number of the style you're looking for, you can type it right into our search bar at the top of each page. If you're searching for a particular category, start by selecting the child's gender and then clicking on the product category. Once you have selected your desired category, you can filter the listings further using the options on the left side of the page. You can filter items by product category, by size, by color, by theme and by season.

Do you offer gift cards?

Looking for a great gift but aren't sure what item or size to choose? We offer digital gift cards for $25, $50, $100, and $200. At this time, we do not offer physical gift cards. Please note that digital gift card purchases are non-refundable.

How do I buy a Gift Card?

You'll find a Gift Card link on the menu or at the footer of every page. Simply click that link to buy or redeem a gift card. We only issue gift cards electronically - we dot not send physical gift cards through the mail. Instead, the lucky recipient of your gift card will receive a digital gift card via email.

How do I activate my Gift Card?

Login or register to activate your Gift Card. Once you've signed in, go to My Accout and click Store Credits. There you'll find Activate Your Gift Card Credit, where you can enter your unique activation code. There is no limit to the number of Gift Cards you can use in a single purchase. If your order exceeds your credit value, the remaining balance can be paid for by credit or debit card. To check the balance of a gift card, login and click on Store Credits under My Account.

Where can I find my store credit balance?

If you have a store credit in your account, a pale red dot will appear in the top right corner of the page where it says "Hi...". Hover or click and a drop-down will appear that shows your total balance. If you don’t see a balance on that menu, it means you currently have no store credit in your account. When you’re ready to check out and place your order, the credit will automatically be deducted from your order total. If you’re having trouble finding your balance or you think there may be an error, email us at We're always here to help you resolve those pesky technical issues!