- 30 Day Free Return
-
Free shipping over CAD $99
- Fulfilled within 1-2 business days
| Province | Shipping Option | Delivery Time | Cost | Keep in mind |
|---|---|---|---|---|
| Greater Montreal | Private Carrier | Same Day | $8.95CAD | |
| Most postal codes in Quebec province & Greater Toronto Area | Private Carrier | Next Day | $7.00CAD | |
| Quebec and Ontario | Standard | 1-3 business days* | $8.95CAD or FREE SHIPPING for orders over $99CAD (before taxes and after return) | Delivery time begins one business day after the order is placed. Visit Track your Order to check the most up-to-date status of your order. |
| Other provinces | 2-7 business days* | |||
| Quebec and Ontario | Express | 1 business day* | $20CAD | |
| Other provinces | 1-3 business days* |
Greater Montreal Area
| Shipping | Delivery Time | Cost |
|---|---|---|
| Private Carrier | Same Day | $8.95 CAD |
Most postal codes in Quebec province & Greater Toronto Area
| Shipping | Delivery Time | Cost |
|---|---|---|
| Private Carrier | Next Day | $7.00CAD |
Quebec and Ontario
| Shipping | Delivery Time | Cost |
|---|---|---|
| Standard | 2-7 business days* | $8.95CAD or FREE SHIPPING for orders over $99CAD |
| Express | 1-3 business days* | $15CAD |
Other provinces
| Shipping | Delivery Time | Cost |
|---|---|---|
| Standard | 2-7 business days* | $8.95CAD$ FREE SSHIPPING for orders over $99CAD |
| Express | 1-3 business days* | $15CAD |
Keep in mind
- Delivery times begin one business day after the order is placed.
- Visit Track your Order to check the most up-to-date status of your order.
- Our private carriers offer Same Day delivery in the Greater Montreal Area and Next Day delivery in most postal codes in Quebec and Greater Toronto
To receive your delivery as soon as possible, make sure to place your order before 1pm.
● Same Day: order before 1pm and receive it the same business day until 9pm
● Next Day: order before 1pm and receive it the next business day from 11am to 9pm
Order processing and shipping begins one business day after the order is placed. Visit Track your Order to check the current status of your order.
All items ship from our Montreal warehouse and our standard carrier is Canada Post. Once your order has shipped, we will send you an email with your tracking number. Most orders take 1 to 2 business days to be processed, packed, and shipped.
From time to time, we offer free shipping promotions. To receive email notifications and exclusive coupon codes, sign up for our newsletter.
- New Year's Day
- Good Friday
- Easter Monday
- Victoria Day/National Patriots' Day (Quebec)
- St John the Baptist Day (Quebec)
- Canada Day
- Civic Holiday (Saskatchewan, Manitoba, Ontario, Nunavut, Northwest Territories, Newfoundland & Labrador)
- Natal Day (Prince Edward Island, Nova Scotia)
- New Brunswick Day (New Brunswick)
- British Columbia Day (British Columbia)
- Heritage Day (Alberta)
- Discovery Day (Yukon)
- Labour Day
- Thanksgiving Day
- Christmas Day
Sales taxes will be charged at the applicable federal and provincial rates of the province to which the order is being shipped. You will not be subject to any duties upon delivery.
Tax exemptions apply to certain Canadian provinces for baby and children's apparel:
| Provinces | Tax rate (%) | Tax Exempt Rate (%) |
|---|---|---|
| Ontario | 13% | 5% * |
| Nova Scotia | 15% | 5% * |
| Prince Edward Island | 15% | 5% * |
* Please note that regular tax rates apply for shipping fees
We are unable to ship orders to General Delivery, P.O. Boxes, or Poste Restante addresses. Unfortunately, orders made to any of these addresses will be cancelled.
Deux par Deux is loved around the world, so we offer different currency payments for clients in Canada, the United States, and other countries. Before you start shopping, make sure you've selected the appropriate currency. The delivery address of your order must match the currency in which you place your order. Orders made from a different country's website than the delivery address will be automatically cancelled. You can select the correct currency from the top right hand corner of any page.
Can I choose a date and a time for the delivery?
Unfortunately, we do not offer the option to choose a specific delivery date and time. However, rest assured that your delivery will be made within the established timeframe.
What should I do if my order hasn’t been delivered yet and the estimated period has passed?
If your order hasn’t been delivered yet and the estimated period has passed, we suggest that you:
- Check your order status in the My Orders section for registered users; or by entering your order number in the Track your Order page.
- Ensure that the delivery address provided is correct.
- In the case of a missed delivery, please contact Post Canada at +1-866-607-6301.
- For further assistance, contact us.
Where do orders ship from?
Our warehouse is located inside our headquarters in Montreal:
Deux par Deux
225 Chabanel West, suite 800
Montreal, QC, H2N 2C9
Canada
How can I check the status of my order?
You can check the status of your order at any time. Enter your order number from your order confirmation in the Track your Order page. If you are a registered user, you can find all information related to your order under My Account.
Can I include a gift receipt with my order?
At this time, we are unable to include a gift receipt with your order. All orders arrive with a packing slip that omits the price of each product and includes instructions on how to exchange or return. However, please note that each item is shipped with an individual price tag attached, despite the packing slip not showing the prices.