Free shipping on orders over $99 CAD
Go Back to Customer Service

Return Policy

Select your shipping destination from the list of countries below to display the available options and costs.

30 Days Free Return

We know that kids can be fussy when it comes to clothes. Sometimes it doesn't fit…sometimes they don't like the color…we understand. To keep your kids looking and feeling their best, we accept returns within 30 days of the date you received your package.

To return a purchase, your items must meet the following conditions:

  • Be returned within 30 days of the date you received your package
  • Be in its original, unused, unaltered and unwashed condition
  • Be returned with original tags and packaging
  • Swimwear must be returned with the original hygienic protective strip still intact.

Holiday Return & Exchange Policy

Orders placed between November 15th and December 30th can be returned until January 30th.

Please note that if your order goes below free shipping threshold after a return you will have to pay for the shipping fees. Please note that Final Sale items are not eligible for a return. Any item that is marked down 50% off or more is considered a final sale, and as such, cannot be exchanged or refunded.

Deux par Deux reserves the right to reject returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

How to Initiate a Return

If you’re not completely satisfied with the look, fit, or feel of any item, you can return the item for a full refund on your original method of payment up to 30 days from the date you received your package. Here’s how to make a return:

  • 1. Login to your Deux par Deux account (
  • 2. Click on your name at the top right of the screen, and select My Orders & Returns from the drop-down menu.
  • 3. Click on Return Items next to the order you want to return and then make your selection.
  • 4. A return label will be generated in PDF format for you to download.
  • 5. Print the return label and affix it securely to your box.
  • 6. Drop off the box at a Canada Post service counter and wave it goodbye, free of charge.

Once your return is received and processed at our warehouse, you will receive a confirmation email. Please note that it takes about 3-5 business days for a refund to appear on your credit card statement.

Guest Orders

To return a guest order, go on any page at the footer and click on Return Item under Client Care. We strongly suggest that you create an account with the email address you used to place the order - that way, your order will sync with your new account. Simply follow the instructions above to request a return label.


A refund will be issued back to your original payment method within 5 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address you provided at checkout.

Keep in mind that your financial institution may require additional time to process the refund to your account.

Please note that original shipping fees are not refundable.


Good news! it is now possible to make an exchange.

Please note that exchanges are only allowed for the same item but in a different size.

To initiate an exchange, click on this link and follow the steps: exchange process

The exchange process will only take place after receiving the returned item/s.

Price Adjustment Policy

If a purchased item goes on sale after you submit your order, Deux par Deux offers a one-time price adjustment under the following conditions:

  • Price adjustment requests must be made within 30 days of your order being placed
  • The same style and size must be in stock at the time of your price adjustment request
  • The price difference will be refunded to your original method of payment 

Price Match Policy

Regardless of how big or small you order is, we want you to be happy with your purchase. So if you find an item advertised at a lower price on another online retailer, we will price match your purchase under the following conditions:

  • The online retailer must be an authorized Deux par Deux retailer. Visit our online retailer page here for a list of authorized sellers.
  • The same style, size, color, material, and season of the item must be in stock on the retailer’s website at the time of your price match request
  • The final checkout price, including shipping fees, taxes, and any related duty fees, must be lower than the Deux par Deux final checkout price
  • The lower price must be advertised in the same currency as the price on the Deux par Deux website. The display currency is not applicable for price matches.

If these conditions are met, you may be eligible for a price match. Please contact us and we will be happy to review your request.

Please note that shipping fees and sales tax are not part of our Price Match Policy.

How do I return an order with a free item?

If you are returning your order, the free item must also be returned in its original packaging without being worn or washed. If the free item is not returned, its value will be deducted from your refund.

Return with a gift code used on a second order.

If you are returning your order and no longer meet the required conditions to receive or use the gift code, its value will be deducted from your refund.

For example, if you received a $50 gift code when you spent $200, and you return an item such that the order falls below $200 after the return, and you have already used the $50 gift code on a subsequent order, the $50 will be deducted from your refund.


How Long Will It Take For My Return to Process?

We work diligently to process your returns as quickly as possible. Please allow 3 to 5 days once the return package has been delivered to our warehouse. Once your return is processed, we will send you a confirmation email and a refund will be issued to your original method of payment. Please note that it may take 3 to 5 days for the return credit to be posted to your bank statement.

What If There’s a Quality Issue With My Items?

Deux par Deux apparel and accessories are quality-guaranteed for 30 days after receiving your package. If you have any concerns about the quality or the workmanship of our products, send them back. We'll even pay for the return shipping, no questions asked.

See our instructions above on how to request a shipping label for a return.

I received an item as a gift. Can I return or exchange it?

Not thrilled with what grandma sent for his or her birthday? Don't worry - we get it. Sometimes certain gifts just have to be returned.

For security reasons, we can only authorize a refund to the original account that placed the order. If you request a refund, the amount will be transfered to the account under which the payment was made - meaning that grandma will know you returned it. If there's no way to avoid a return, you can request store credit instead (and grandma will never know). You can then use that store credit towards a future pruchase.

If you want more information on the return process, contact our dedicated client care team with the purchase details and we’ll let you know how to proceed.

How do exchanges work?

It is super easy! it is now possible to make an exchange.

Please note that exchanges are only allowed for the same item but in a different size.

To initiate an exchange, click on this link and follow the steps: exchange process

The exchange process will only take place after receiving the returned item/s.

* If you purchased the item(s) with a discount code, just reach out to our client care team before placing your new order. One of our representatives will be happy to help you out and may be able to apply that discount code to your second purchase.

Where can I check my refund status?

You can check the status of a return on the Follow your Return page.

Can I receive my refund on a credit card that is different from the one I used for the order?

No. For security reasons, we cannot refund a credit card that is different from the one used for the purchase. Refunds can only be made to the original card used to make the purchase.

What is your return address?

  • Deux par Deux / Return Ecom
  • 225 Chabanel West, suite 800
  • Montreal, QC H2N 2C9
  • Canada

What if my item is damaged, defective, or incorrect?

If you have received a damaged, defective, or incorrect item, contact with your order number and a photo of the damage or wrong item. We want you to be happy with your purchase and we want your kids to look their very best!

How do I return or exchange something purchased at Clément or any other Deux par Deux retailer?

Please note that all items purchased at Clément or any other retailer must be returned or exchanged directly with them.

Deux par Deux is unable to accept returns or exchanges for purchases made with another retailer. For a full list of our authorized retailers, click here.