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Our Guarantee

Snowsuits Warranty

As part of our commitment to quality and function, we guarantee every snowsuit and outwear item we make against material and/or manufacturing defects for a full year after your purchase (we will need a copy of your invoice that indicates the date of the sale). Deux par Deux reserves the right to refuse any repair when the damage is not directly related to a manufacturing defect. Products damaged as a result of wear, misuse or neglect are not covered by the warranty. Please send photos of your product along with a description of the problem by email to ecommerce@deuxpardeux.com. Your photos will help us identify the problem and possible solutions.

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, please contact the retailer you bought it from. If you bought it on our website, contact us and we'll send you a free return label for a repair, replacement, or refund.

This warranty does not cover damage due to wear and tear.

All our other products (except snowsuits and outerwear)

Deux par Deux apparel and accessories are quality-guaranteed for 30 days after receipt. If you have any concerns about the quality or the workmanship of our products, send them back within 30 days, no questions asked. Return shipping is on us!

See instruction on how to request a shipping label for a return.

Repair

There's no question that we make the cutest kids' clothes you've ever seen. But we do more than that. We back every item we make and we stand behind the quality of each and every product. If an item isn’t working the way it should, send it in for a repair, hassle free, anytime.

To start the process of repairing an item, send us an email along with pictures of the issue and an explanation of the problem. Our client care team will follow up with the instructions on how to proceed and what can be done.

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