Your Order
Order Confirmation

We're so glad you found something you love at Deux Par Deux! Once your order has been placed, we will send an order confirmation to the email address you provided at checkout.

If you find any errors on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.

Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package to know exactly when you can expect your adorable new purchases to arrive!

Order Processing

We want you to enjoy your purchase as soon as possible, so most orders are processed within one business day. Orders must be processed before they can be shipped.

Orders placed after 1:00 p.m. (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 a.m. (EST).

Please note that processing times may vary, especially during peak sales periods.

Order Status

To verify your order status:

  • Login to your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under the status column, the order status will be marked as either Received, In Process or Shipped

Received status means that your order has been successfully created

In Process status means that your order is approved and your adorable new items are in the process of being packed

Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number

QUESTIONS?
Can I change my order?

We understand that sometimes you change your mind. However, whether you can make changes depends on the current status of your order. If you need to make changes, please contact us as soon as possible.

Once your order is packed and shipped, we cannot change, add, or remove items. If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order. To return any items, please refer to our Return Policy.

Can I cancel my order?

Please contact us as soon as you decide to cancel your order. If it has not yet been shipped, our client care team will take the necessary steps to cancel it.

Once your order has been shipped, we are unable to cancel it. If you have already received a shipment confirmation with a tracking number, you will need to initiate a return process once your receive your order.

I submitted my order more than 24 hours ago but I still have not received an order confirmation email. What should I do?

Check your spam folder and ensure that ecommerce@deuxpardeux.com is added to the safe senders list in your email account. This will prevent the anti-spam filter from blocking future communications.If you still haven't received an order confirmation email, please contact us. There may be an error associated with the email address you provided.

I accidentally entered the wrong shipping address. Can it be corrected?

Unless your order has already shipped, the answer is yes. As long as your order is in the Received or In Process status, we can amend your shipping address. Please contact us with your order number as soon as you notice the error, and we will update your order with the proper address.

What should I do if an item is missing from my order?

If an item is missing from you order, please contact ecommerce@deuxpardeux.com within 7 days of receiving your package, providing your order number, and we will be able to assist you. Please include the packing slip when you contact us.

What happens if my package is returned to sender due to incorrect or insufficient information?
If your package is returned to us because of incorrect or insufficient address information, we will need to reship the item to you. Please note that a $10 reshipping fee will apply. To avoid this, kindly ensure that all address details are correct and complete at the time of your order. If your package is returned, our customer service team will reach out to confirm the correct information and process the reshipping fee.
My order shows as "Delivered," but I haven't received it. What should I do?
Sometimes, packages are left in hidden or secure areas (e.g., porch, back door, or with a neighbor). If you still have not found it, please contact ecommerce@deuxpardeux.com. Please note that we cannot accept any requests if more than 7 days have passed since the package was marked as delivered.