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T&Cs

Winter hats are on presale. / Delivery scheduled between August 1st and August 20th, 2021 depending on arrivals.

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T&Cs

Winter hats are on presale. / Delivery scheduled between August 1st and August 20th, 2021 depending on arrivals.

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Your Order

Order Confirmation

We're so glad you found something you love at Deux Par Deux! After your order has been placed, we will send an order confirmation to the email address you provided at checkout.

If you find an error on your order confirmation, please contact us and we will modify your order. You can also review the details of your order by logging into your Deux par Deux account and clicking on Order History.

Once your order has shipped, we will send you another email with shipment confirmation and a tracking number. You can track your package so you'll know exactly when you can expect your adorable new purchases to arrive!

Order Processing

We want you to enjoy your purchase as soon as possible, so most orders are processed within 1 business day. Orders must be processed before they can be shipped.

Orders placed after 1:00 PM (EST) may be processed the next business day. Orders placed over the weekend and on holidays will be processed the next business day starting at 8:00 AM (EST).

Please note that processing times may vary, especially during peak sales periods.

Modifying or Cancelling Your Order

Orders can be modified or cancelled as long as they have not been packed or shipped. We want you to love your new items, so we will do our best to accommodate any changes that you need to make.

To Modify Your Order:

  • Login into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under Modify, select the subject of your request
  • Fill out the contact form and send us your request

If you have trouble accessing your Deux par Deux account, please contact us so we can help you modify your order.

Order Status

To Verify Your Order Status:

  • Login into your Deux par Deux account
  • Click on the Order History tab on the left-hand side
  • Under the Status column, the order status will be marked as either Received, In Process or Shipped

Received status means that your order has been created successfully

In Process status means that your order is approved and your adorable new items are in the process of being packed

Shipped status means that your order has been dispatched from our warehouse and assigned a tracking number

QUESTIONS?

Can I change my order, add items, or remove items?

We get it - sometimes you change your mind. However, the current status of your order will determine if you can make changes. If you need to make changes, please contact us as soon as possible. Once your order is packed and shipped, we cannot change, add, or remove items. If you wish to add items, you can place a new order. If for some reason you want to remove items, you will need to proceed with a return once you receive your order. To return any items please refer to our Return Policy.

Can I cancel my order?

Contact us as soon as you decide you want to cancel your order. If it has not been shipped, our client care team will take the necessary steps to cancel your order.

We cannot cancel your order once it has been shipped. If you have already received a shipment confirmation with a tracking number, you will need to proceed with a return.

I submitted my order more than 24 hours ago but I still have not received an Order Confirmation email. What should I do?

Check your spam folder and make sure that ecommerce@deuxpardeux.com is in the safe senders list of your email account. This will prevent the anti-spam filter from blocking future communications. If you still don't receive an Order Confirmation email, contact us. There may be an error associated with the email address your provided.

I accidentally typed in the wrong "ship to" address. Can it be fixed?

Unless your order has already shipped, the answer is yes. As long as your order is in Received or In Process status, we can amend your shipping address. Contact our client care team with your Order ID number as soon as you notice the error and we will update your order with the proper address.
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